Returns Policy

Returns Policy

Instant Neighbour – Returns

If you are unhappy with your purchase, you have 30 days to request a return from the date that you received it. To be eligible for a return, your item must be returned to us in the same condition that you received it together with proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. As soon as we have inspected the item, we will notify you of the status of your refund. If your return is approved, we will initiate a credit note to be issued for you to spend in-store and valid for 12 months.

To initiate a return please contact us either by calling our main office number on 01224 489955 or emailing us at In your email please give us as much detail as you can including your order number, shipping and billing address.

This does not affect your statutory rights.